Warranty & Return Policy – PoolsNimbus.com
Limited Warranty
PoolsNimbus.com products are backed by manufacturer warranties that cover defects in materials and workmanship. Warranty periods vary by product category and are specified on product pages.
Warranty Coverage
This warranty covers:
- Manufacturing defects
- Material flaws
- Workmanship issues
- Component failures
Warranty Limitations
The warranty does not cover:
- Normal wear and tear
- Damage from improper use
- Neglect or accidents
- Unauthorized repairs
- Weather-related damage
Return Policy
We accept returns within 30 days of delivery for most items. Products must be in new, unused condition with original packaging.
Return Requirements
To qualify for return:
- Item must be unused and undamaged
- Original packaging must be intact
- All parts and accessories included
- Proof of purchase required
Non-Returnable Items
The following cannot be returned:
- Used water treatment chemicals
- Opened pool maintenance kits
- Custom-cut pool liners
- Special order items
- Final sale products
Return Process
To initiate a return:
- Contact customer service for authorization
- Obtain return merchandise authorization (RMA) number
- Package item securely in original packaging
- Include all documentation
- Ship to designated return address
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or defective products.
Refund Processing
Refunds are processed within 7-10 business days after we receive and inspect the returned item.
Warranty Claims
To file a warranty claim:
- Contact our customer service team
- Provide proof of purchase
- Describe the issue in detail
- Submit photos if requested
- Follow instructions for claim processing
Warranty Service
Warranty service may include:
- Repair of defective components
- Replacement of faulty parts
- Product exchange
- Refund at our discretion
International Warranty
Warranty terms may vary for international customers. Contact us for specific information about international warranty coverage.
Warranty Transfer
Warranties are transferable to subsequent owners for the remainder of the original warranty period.
Damage During Shipping
Inspect shipments immediately. Report damage within 48 hours of delivery for claim processing.
Missing Parts
Report missing parts within 14 days of delivery. We will ship replacement parts at no cost.
Product Registration
Register your product online to activate your warranty and receive important product updates.
Technical Support
We provide free technical support for all products during and after the warranty period.
Policy Changes
We reserve the right to modify these policies. Current policies are always available on our website.
Contact Information
For warranty or return questions, contact us through the website contact form.